Privacy Policy
Last updated: 12 March 2026
This Privacy Policy explains how Kilde Medic ApS, company registration number 29924708, collects, uses, stores and protects personal data in connection with the use of our website, products, software and services.
We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Danish data protection legislation.
1. Data Controller
Kilde Medic ApS
Breddam 33
3230 Græsted
Denmark
Company registration number: 29924708
Email: info@kildemedic.com
Telephone: +45 45 80 40 27
If you have any questions concerning this Privacy Policy or our processing of personal data, you may contact us using the details above.
2. What Information Do We Collect?
Identification Information
- Name
- Company name
- Job title
- Username
Contact Information
- Email address
- Telephone number
- Address
Account Information
- Login details
- Passwords, stored in encrypted form
- User preferences
Payment Information
- Billing address
- Payment reference
- Transaction history
We do not normally store full payment card details. Such information is processed by authorised payment service providers.
3. How Do We Collect Information?
- When you create an account
- When you contact us
- When you subscribe to newsletters
- Through cookies and similar technologies
- From publicly available sources or business partners, where permitted by law
4. Purposes of Processing
Provision of Services — To create and manage user accounts and to provide the requested products and services. Legal basis: Article 6(1)(b) GDPR.
Customer Service — To respond to enquiries and provide support. Legal basis: Article 6(1)(b) and 6(1)(f) GDPR.
Invoicing and Accounting — To administer payments and comply with legal obligations. Legal basis: Article 6(1)(c) GDPR.
Security — To protect our systems against misuse, fraud and security incidents. Legal basis: Article 6(1)(f) GDPR.
Marketing — To send newsletters and marketing material where legally permitted. Legal basis: Article 6(1)(a) or 6(1)(f) GDPR.
Analysis and Improvement — To analyse the use of our services and improve the user experience. Legal basis: Article 6(1)(f) GDPR.
5. Cookies
We use cookies and similar technologies to ensure proper functionality, remember user preferences, analyse website traffic and improve the user experience. You may manage or delete cookies through your browser at any time. For further information, please refer to our Cookie Policy.
6. Sharing of Personal Data
We do not sell personal data. We may share personal data with:
Data Processors — Suppliers that assist us with hosting, cloud services, customer support, analytics tools and payment solutions. These data processors may only process personal data in accordance with our instructions.
Public Authorities — Where we are legally required to do so.
Business Transfers — Personal data may be transferred in connection with a merger, sale or other transfer of all or part of our business.
7. International Data Transfers
If personal data is transferred outside the EU or European Economic Area, we ensure an appropriate level of protection through the European Commission's Standard Contractual Clauses, adequacy decisions or other lawful transfer mechanisms.
8. Retention Periods
We retain personal data for as long as necessary for the purposes for which it was collected.
| Type of data | Retention period |
|---|---|
| Customer account information | For as long as the account remains active |
| Customer support enquiries | Up to 3 years |
| Accounting records | 5 years in accordance with applicable bookkeeping legislation |
| Marketing consent | Until the consent is withdrawn |
9. Your Rights
You have the right of access, rectification, erasure, restriction of processing, data portability, objection, and withdrawal of consent where processing is based on your consent.
10. Complaints to the Danish Data Protection Agency
If you believe that our processing of personal data does not comply with applicable legislation, you may submit a complaint to:
The Danish Data Protection Agency
Carl Jacobsens Vej 35
2500 Valby
Denmark
Website: www.datatilsynet.dk
11. Data Security
We use appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, alteration and accidental disclosure.
12. Children's Personal Data
Our services are not intended for children under the age of 13 unless otherwise expressly stated. We do not knowingly collect personal data relating to children without the required consent.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be published on our website or communicated directly to users.
14. Contact
Kilde Medic ApS
Email: info@kildemedic.com
Telephone: +45 45 80 40 27
Address: Breddam 33, 3230 Græsted, Denmark
By using our services, you acknowledge that you have read and understood this Privacy Policy.